If your order didn't end up
arriving, be sure to let us know!
First check your shipping
confirmation and check that you had entered the correct address. If the address
was incorrect, though we'd be happy to send you another order to the correct
address, it will have to be at your cost.
If the shipping address was correct, get in touch
with us at firstname.lastname@example.org noting your order number. We'll see what
can be done.
carriers calculate live shipping rates mainly by the zip code entered, it is
possible that an incorrectly formatted address could be entered and the package
is still able to ship from our facility.
scenarios, the local post is still able to make the delivery depending on the
error that was made in entering the recipient address.
are unable to deliver the package, it will be returned to our shipping facility
and you will be notified once it is received back with instructions for next
If you're unhappy with the size
you've received, first check that the size stated on the garment matches the
size stated on the sizing chart. Though rare, it's possible that the garment
was mislabeled. Let us know and we'll get you sorted out.
If you'd like a different size,
get in touch with us at email@example.com and we'll let you know what
your next steps are.
To return your product, email us
at firstname.lastname@example.org and we'll explain where to ship it.
You will be responsible for
paying for your own shipping costs for returning your item. Shipping costs are
non-refundable. If you receive a refund, the cost of return shipping will be
deducted from your refund.
Depending on where you live, the time it may take
for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should
consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
If the item was marked as a gift
when purchased and shipped directly to you, you’ll receive a gift credit for
the value of your return. Once the returned item is received, a gift certificate
will be mailed to you.
If the item wasn’t marked as a
gift when purchased, or the gift giver had the order shipped to themselves to
give to you later, we will send a refund to the gift giver and he will find out
about your return.